Legal Info

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Q: Are all your products new?

A: Yes all our products are new and unopened

Q: How long will delivery take?

A: This depends on the service you select during checkout our delivery times vary from Next day to 7 Days.

Q: Do your products have a guarantee?

A: Yes all our products carry a guarantee

Q: Can Products be returned if unwanted?

A: Please see our Delivery and Returns Section in our Terms and conditions

Q: What types of payment do you accept?

A: Chlo Products accept:  PayPal, Debit/Credit Card, Cheque & BACS

Q: Do You Offer Free Delivery?

A: We do not have a free shipping all our carriers work on weight witch is calculated during checkout.

Q: If I buy in bulk do I get a discount?

A: Yes we offer bulk buy in our Trade store

Q: Are all your trickle vents painted?

A: No we stock a large variety of manufactured trickle vents these colours are our standard range we can paint trickle vents to any RAL colour at customer’s request (cost incurred)

Q: Will I receive a detailed receipt / invoice with my order?

A: yes all orders are dispatched with a receipt / invoice this can be sent by email also if requested.

Q: Do you provide fitting instructions on your trickle vents?

A: No our trickle vents are fairly simple to install however we have a one use trickle vent template available and also a Youtube video which explains in detail on how to fit them. (Please note the plastic jig used in this video is under development and is not for sale at present)

Q: Do the transactions show as Chlo Products on the Bank/Credit Card statements?

A: No all transactions show as Empire UPVC Group.

Q: What are your CPS Trickle Vent RAL  colours?

A: They Are White - RAL9003 / Brown - RAL8017 / Oak - RAL8003 / Black - RAL9005 / Grey - RAL7016 Anthracite Grey / Irish Oak - RAL1011 and many more .

Q: Can i pay with a credit card

A: Yes you can pay with a Credit card  NO charge for debit or credit card payments.